Returns

At Ares, we want all our customers to be happy with their purchases. If you wish to return an item, please read our online return policy carefully:

Unused: Full refund will be issued to the original payment method if product is returned within 30 days from the date of receipt. Must be unused in original packaging and in new condition. Refund will only be given to the original purchaser. If you are the recipient of a gift, you will receive a credit note for returned merchandise. For online purchases, shipping will not be refunded unless the return is a result of a manufacturer defect or a shipping error on our part and the return is made within 30 days from the date of receipt.

Defective: Replaced with the same item within 30 days of receipt. After 30 days, the manufacturer’s warranty will apply.

Some conditions apply: Proof of purchase required for all returns. No returns on used or liquidation items, with the exception of a possible exchange in the case of defective items. Due to the nature of our business, we cannot accept any product for return if it has been used, unless defective, at which time it will be exchanged for the same product.

RETURN PROCEDURES

Please follow the procedures below if you wish to return an item that was shipped to you:

1. Before sending anything back, please contact us first at [email protected] to inform us of your return and obtain approval. Returns without prior approval may not be accepted.
2. Pack the item securely in the original package.
3. Enclose a copy of the documentation that accompanied your order. Be sure to keep a photocopy of this information for your records.
4. All products must be returned in perfect condition, in their original packaging, and with all paperwork, parts, and accessories to ensure full credit.
5. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
6. For your protection, we recommend using an insured mail service for your return.
7. You can return the package either in person at one of our stores or by mail to:
   Ares accessoires de cuisine
   2044 Route Transcanadienne
   Dorval, Quebec
   Canada H9P 2N4
8. You have 30 days from the date of delivery to return an item for a refund. Shipping costs will be refunded only if the return is due to a manufacturer defect or a shipping error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us by email at [email protected] before disposing of the product or packaging.

We may ask for photos of the item and packaging to better assess the situation. Failing to provide the item or packaging upon request could result in your return request being refused.

Most items come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

 

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