Customer Service

Feel free to contact us for any inquiries by email at info@arescuisine.com,
by phone at 514-683-4337 (9am-5pm), or with the form below.

For immediate assistance with a customer service representative, use LiveChat anywhere on our site on the right-hand bottom corner.

1 Online Orders
1.1 I'd like to place an order. Do you accept Paypal?

Yes. Our accepted methods of payments include are all major credit and Paypal.

1.2 I placed an order but didn't receive a confirmation number.

Once your order is completed, you will be redirected to our Thank You page. If you didn't receive your confirmation email in your inbox, please verify your Spam. If you still didn't receive your confirmation, please call (514) 683-3302 to verify the status of your order. 

1.3 Can I place my order over the phone?

No. For security purposes, we do not place orders by telephone.

2 Contests
2.1 Am I automatically entered in your contest if I am subscribed to your newsletter?

Yes. If you are subscribed to our newsletter, you are automatically entered.

3 Returns and Refunds
3.1 What are your return policies?

At Ares, we want all our customers to be happy with their purchases. If you wish to return an item, please read our online return policy carefully:

Unused: Full refund will be issued to the original payment method if product is returned within 15 days from the date of receipt. Must be unused in original packaging and in new condition. Refund will only be given to the original purchaser. If you are the recipient of a gift, you will receive a credit note for returned merchandise. For online purchases, shipping will not be refunded unless the return is a result of a manufacturer defect or a shipping error on our part and the return is made within 15 days from the date of receipt.

Defective: Replaced with the same item within 15 days of receipt. After 15 days, the manufacturer’s warranty will apply.

Some conditions apply: Proof of purchase required for all returns. No returns on used or liquidation items, with the exception of a possible exchange in the case of defective items. Due to the nature of our business, we cannot accept any product for return if it has been used, unless defective, at which time it will be exchanged for the same product.

Return Procedures

Please follow the procedures below if you wish to return an item that was shipped to you:

  1. Contact us to get a return merchandise authorization (RMA). Returns will not be accepted if they are not accompanied by a RMA.
  2. Pack the item securely in the original package.
  3. Enclose a copy of the documentation which accompanied your order. Be sure to keep a photocopy of this information for your records.
  4. All products must be returned in perfect condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit.
  5. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
  6. For your protection, we recommend that you use insured mail service for your return.
  7. Return the package to any of our stores in person or by mail to:

    Ares accessoires de cuisine
    2044 Route Transcanadienne
    Dorval, Quebec
    Canada H9P 2N4

  8. You will have 15 days from the date of delivery to return it for a refund. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
  9. For assistance please contact us.

Damaged or Defective Items

If you should receive a damaged or defective item, please contact us by email before destroying or throwing away the product or the packaging. Doing otherwise could cause us to refuse your return request.

Most items come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

4 Newsletters
4.1 How do I select the language of my choice?

Refer to your most recently received newsletter. In the footer, you will notice the option to "Update your preferences" (Iillustrated below):

Newsletter Footer

The link will direct you to your profile. Select the language of your choice and remember to saved your changes (Illustrated below):

Your Account Preferences

5 Gift Cards
5.1 Can I use my gift card for online purchases?

No. Gift cards may only be use at one of our store locations.

5.2 Can gift cards be redeemed for cash?

No. Gift cards cannot be redeemed or exchanged for cash.

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